Refund policy
Changed your mind, or something isn't right? Real people read every message, and returns take three steps. You have 15 days from delivery to request one.
| Return window | 15 days from delivery |
|---|---|
| How to start | Email us with your order number |
| Refunded to | Your original payment method |
| Return shipping | Paid by you, unless we made a mistake |
| Plants | Sold and shipped by DreamDropGardens, under its own policy |
| Digital downloads | Not covered by this policy: see our Digital downloads policy |
Returns in 3 steps
- Email us at realmdrop@hotmail.com with your order number to request a return.
- Send it back using the instructions we reply with.
- Get refunded to your original payment once the return is approved.
Items sent back without a return request first can't be accepted.
What can be returned
- Items returned within 15 days of the date you received them
- Unused, in the condition you received them, with any tags still attached
- In the original packaging, with your order number or proof of purchase
What can't be returned
For hygiene and safety reasons, we can't accept returns of:
- Opened personal care and beauty items, including hair care, styling gels, wax, creams, nail polish, skin care, makeup and disposable barber supplies
- Collectibles whose packaging has been opened or removed
- Custom, special-order or personalized items
- Hazardous materials, flammable liquids or gases
- Sale items and gift cards
- Digital downloads, such as Shopify themes: these follow our Digital downloads policy
Damaged, defective or wrong items can always be reported, including items on this list.
Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 48 hours of delivery with your order number and a photo. We'll send a replacement if it's in stock, or refund you in full, shipping included, and we'll cover the return shipping.
Refunds
When your return arrives, we'll inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card company may take a few more days to post it. The original shipping charge isn't refundable, unless we made a mistake.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.
Cancelling an order
You can cancel any time before your order ships. Email us as soon as you can. Once it has shipped, follow the return steps above.
Questions?
A real person reads every message. Email realmdrop@hotmail.com, call (469) 279-0438, or use our contact form. Include your order number and we'll be faster.
Realmdrop LLC, 5712 St Thomas Dr, Plano, TX 75094, United States